Contact us

Last updated: July 20, 2026

If you have any questions, concerns, or need assistance with your order of kids toys and clothing, our dedicated customer support team is here to help. Please feel free to reach out to us using the contact details below:

Store Name: Optew

Operated by: SANATY LTD

Company ID: 17236111

Physical Store Address: Arwenack St, Falmouth TR11 3JH, United Kingdom

Email: help@optew.com

Phone: +447418624157

Customer Service Hours: Monday–Friday, 09:00–18:00 (London Time)

We aim to respond to all email inquiries within 24 to 48 business hours.