Shipping policy

Last updated: July 20, 2026

At Optew, we are committed to providing an exceptional shopping experience for our customers in the United Kingdom, including clear and straightforward shipping policies. We are proud to offer free shipping on all orders within the United Kingdom.

Territorial Scope

At this time, we only ship within the United Kingdom. We do not offer international shipping.

Delivery Times

Below are the estimated delivery times for all orders:

Order Cutoff Time: 17:00 (5:00 PM) (London Time). Orders placed after this time will be processed the next business day.

Order Handling Time: 1 to 2 business days (Monday to Friday).

Transit Time: 4 to 7 business days (Monday to Friday).

Estimated Total Delivery Time: 5 to 9 business days.

Carrier Services

Once processed, your order will be dispatched through one of our trusted UK carriers, which may include Royal Mail, DPD, UPS, or FedEx.

Shipping Costs

Free Shipping: We offer free shipping on all orders, with no minimum purchase requirement and $0 restocking fees on returns.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can use this number to monitor your package’s journey to your door.

You can also track your order by visiting our order tracking page on optew.com.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely.