Privacy policy

Last updated: May 22, 2026

This Privacy Policy describes how Optew (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from optew.com (the "Site") or otherwise communicate with us. For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us. We use this information to fulfill your orders, communicate with you, and improve our services.

What Personal Information We Collect

Contact details: including your name, address, phone number, and email.

Order information: including your name, billing address, shipping address, payment confirmation, email address, and phone number.

Account information: including your username, password, and security questions.

Customer support information: including the information you choose to include in communications with us.

How We Use Your Personal Information

Providing Products and Services: We use your personal information to process your payments, fulfill your orders, and arrange for shipping. We also use it to facilitate any returns and exchanges in accordance with our 30-day policy.

Security and Fraud Prevention: We use your information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity to ensure a safe shopping environment.

Communicating with You: We use your personal information to provide you with customer support and improve our Services.

Cookies

We use Cookies to power and improve our Site (including to remember your actions and preferences) and to run analytics to better understand user interaction with our Services.

How We Disclose Personal Information

We may disclose your personal information to third parties for contract fulfillment and legitimate business purposes, such as:

Vendors: such as payment processors (to handle transactions) and shipping partners (to deliver your fashion and clothing items).

Business Partners: to provide services and advertise to you.

Legal Obligations: to comply with applicable laws and regulations.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

Security and Retention

We implement security measures to protect your data, though no method of transmission over the internet is 100% secure. We retain your personal information only for as long as necessary to provide you with services and comply with legal requirements.

Your Rights

Depending on your location, you may have the right to access, delete, or correct your personal information. You may exercise any of these rights by contacting us using the details below.

Contact Information

Store Name: Optew

Operated by: SANATY LTD (Company Number: 17236111)

Address: 421 Bury New Rd, Salford M7 4ED, United Kingdom

Email: admin@optew.com

Phone: +447457424371

Customer Service Hours: Monday to Friday, 09:00 to 18:00 (London Time)