Frequently Asked Questions

You can reach us via our Contact Page, call +447418624157, or email help@optew.com. We are available Monday–Friday, 09:00–18:00 London Time.

We ship exclusively within the United Kingdom. We do not offer international shipping at this time.

We offer FREE shipping on all UK orders. No hidden fees and no minimum order required.

Order cutoff: 17:00 London Time

Handling time: 1-2 Business Days.

Transit time: 4-7 Business Days.

Total delivery: 5-9 Business Days.

Yes. All transactions are protected using SSL encryption and secure payment providers. We never store your full payment details.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay.

We offer a 30-day no-questions-asked return policy from the date of delivery with no restocking fees.

Once your order ships, you will receive a tracking email. If your order has not arrived within three business days after the expected delivery time, please contact us at help@optew.com.