Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
How can I contact customer support?
You can reach us via our Contact Page, call +447418637467, or email admin@optew.com.
We are available Monday–Friday, 09:00–18:00 (London Time).
Where do you ship to?
We ship exclusively within the United Kingdom. We do not offer international shipping at this time.
What are the shipping costs?
We offer FREE shipping on all UK orders. No hidden fees and no minimum order required.
How long will it take to get my orders?
Order cutoff time: 17:00 London Time
Handling time: 1–2 business days
Transit time: 4–7 business days
Total estimated delivery: 5–9 business days
Is my payment data safe with you?
Yes. All transactions on optew.com are protected with SSL encryption and processed through secure payment providers. We do not store your full payment details.
What payment method do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.
How long do I have to return an item?
We offer a 30-day no-questions-asked return window from the date of delivery, with £0 restocking fee.
Where is my order?
Once your order ships, you’ll receive a tracking email. If your order hasn’t arrived within 3 business days after the expected delivery time, contact us at admin@optew.com and we’ll help.
Contact Information
Store Name: Optew
Operated by: SANATY LTD (Company Number: 17236111)
Address: 421 Bury New Rd, Salford M7 4ED, United Kingdom
Email: admin@optew.com
Phone: +447418637467
Hours: Monday–Friday, 09:00–18:00 London Time