Frequently Asked Questions
Frequently Asked Questions
How can I contact customer support?
You can reach us via our Contact Page, call +44 7537 105806, or email info@optew.com.
We are available Monday–Friday, 09:00–18:00 (London Time).
Where do you ship to?
We ship exclusively within the United Kingdom. We do not offer international shipping at this time.
What are the shipping costs?
We offer FREE shipping on all UK orders. There are no hidden fees and no minimum order required.
How long will it take to get my order?
Our delivery timeline is as follows:
- Order cutoff time: 17:00 (5:00 PM) London Time
- Handling time: 1–2 business days (Mon–Fri)
- Transit time: 4–7 business days (Mon–Fri)
- Total estimated delivery: 5–9 business days
For more details, please see our Shipping Policy.
Is my payment data safe with you?
Yes. All transactions on optew.com are protected with SSL encryption and processed through secure payment providers. We do not store your full payment details.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Maestro, PayPal, Apple Pay, Google Pay, and Shop Pay.
How long do I have to return an item?
We offer a 30-day no-questions-asked return window from the date of delivery, with a £0.00 restocking fee. For full details, please see our Return & Refund Policy.
Where is my order?
Once your order ships, you will receive a tracking email. If your order has not arrived within 3 business days after the expected delivery window (9 business days), please contact us at info@optew.com and we will assist you immediately.
Still have questions?
Store Name: Optew
Operated by: SOLROSY LTD (Company ID: 17040452)
Address: 4 Hardye Arcade, South St, Dorchester DT1 1BZ, United Kingdom
Email: info@optew.com
Phone: +44 7537 105806